Privacy Policy

Last Updated: 3/22/2024

1. INTRODUCTION

1.1. Welcome to Kemoha Beauty, LLC ("Kemoha Beauty," "we," "us," or "our"), a Pennsylvania-based LLC specializing in handcrafted botanical skincare products. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and sharing of personal information we may obtain from users of our website, kemohabeauty.com, and our related services.

1.2. The effective date of this policy is that which is the date of updating this policy in our website, and it applies to information collected both online and offline. By using our services, you agree to the collection, use, and disclosure of your information as described in this policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

1.3. Kemoha Beauty is committed to respecting your privacy and recognizing the need for appropriate protection and management of any personal information you share with us. As a botanical enriched body care line and wellness company, we understand the importance of privacy in the context of both personal wellness and online interactions.

1.4. This Privacy Policy applies to all users of our website and services, including but not limited to our customers, business partners, and website visitors. It is integral to the use of our services that you understand how and why we collect, use, and share information about you. This policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

2. INFORMATION COLLECTION

2.1. Personal Information Collection: At Kemoha Beauty, LLC, we collect personal information in various ways, including but not limited to, when you visit our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources we make available. The types of personal information collected may include, but are not limited to, your name, email address, mailing address, phone number, credit card information, and any other information you voluntarily provide to us.

2.2. Non-Personal Identification Information: We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, type of computer, technical information about users' means of connection to our site, such as the operating system, the Internet service providers utilized, and other similar information.

2.3. Information from Other Sources: We may also collect information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.

2.4. Cookies and Similar Technologies: Our website may use "cookies" and similar technologies to enhance user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

2.5. Web Beacons: Pages of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Kemoha Beauty, for example, to count users who have visited those pages or opened an email and for other related website statistics.

2.6. Use of Third-Party Services: We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

3. USE OF INFORMATION

3.1. Purpose of Information Collection: The personal information collected by Kemoha Beauty, LLC serves various purposes. Primarily, it is used to understand your needs and provide you with a better service experience. Specific uses include, but are not limited to:

3.1.1. To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.

3.1.2. To improve our website and services: We continually strive to improve our website offerings based on the information and feedback we receive from you.

3.1.3. To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

3.1.4. To administer a content, promotion, survey, or other site feature: To send users information they agreed to receive about topics we think will be of interest to them.

3.1.5. To send periodic emails: The email address users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

3.2. Analytical Use: We may use the information we collect to perform various forms of analysis, such as market analysis, customer behavior analysis, and financial analysis.

3.3. Legal Compliance: Additionally, we may use the information we collect to comply with legal obligations, enforce our site policies, or protect ours or others' rights, property, or safety.

4. DISCLOSURE OF INFORMATION

4.1. General Disclosure Policy: Our policy is to not disclose the personal information of our users to third parties except in the instances described in this policy. Information collected from our users will only be shared with third parties if it is necessary for the provision of our services, required by law, or if the user has given their consent to such disclosure.

4.1.1. Third-Party Service Providers: We may share your personal information with third parties that perform functions on our behalf, such as processing payments, conducting surveys, or sending out newsletters and emails. These third parties are authorized to use your personal information only as necessary to provide these services to us.

4.1.2. Legal Requirements: Kemoha Beauty, LLC may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on Kemoha Beauty, LLC, protect and defend the rights or property of Kemoha Beauty, LLC, or act under exigent circumstances to protect the personal safety of users of Kemoha Beauty, LLC, or the public.

4.1.3. Business Transfers: In the event Kemoha Beauty, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information might be among the assets transferred.

4.2. Non-Disclosure of Sensitive Personal Information: Kemoha Beauty, LLC recognizes the importance of protecting sensitive personal information and health-related data. We do not disclose sensitive personal information unless required for the provision of services, by law, or with explicit consent from the user.

5. INTERNATIONAL TRANSFERS

5.1. Cross-Border Data Transfer: As an entity operating in the United States, Kemoha Beauty, LLC may transfer the personal information we collect about you to countries other than the country where the information was originally collected. This may occur in cases where we are processing orders internationally, collaborating with overseas partners, or using international data hosting services.

5.2. Compliance with Privacy Laws: When transferring personal information across borders, we ensure compliance with applicable privacy laws and regulations. This includes providing adequate protection for the transfer of personal information to third countries in a way that is consistent with and which respects the EU data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy frameworks.

5.3. User Consent: By using our services and providing personal information to us, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than those of your country.

5.4. Safeguarding Information: Kemoha Beauty, LLC takes appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1. Use of Cookies: Kemoha Beauty, LLC's website uses cookies, which are small files placed on your device's hard drive by a web server when you access our website. Cookies are used to store information about your preferences, speed up your searches, recognize you when you return to our website, and provide a more personalized experience.

6.1.1. Types of Cookies Used: We use various types of cookies, including essential cookies necessary for the website’s operation, analytical/performance cookies that allow us to count visits and traffic sources, functionality cookies that enable us to personalize content for you, and targeting cookies that record your visit to our website, the pages you have visited, and the links you have followed.

6.2. Control of Cookies: You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the Kemoha Beauty services or websites you visit.

6.3. Web Beacons: In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on our website and in promotional email messages or newsletters to determine whether messages have been opened and acted upon.

6.4. Third-Party Analytics: We may use third-party service providers, such as Google Analytics, to evaluate the use of our website. We use these tools to help us improve our services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services.

6.5. Do Not Track Signals: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. Currently, we do not respond to browser “do not track” signals.

7. CHILDREN'S PRIVACY

7.1. Commitment to Protecting Children's Privacy: Kemoha Beauty, LLC recognizes the importance of protecting the privacy and safety of children. Our website and services are not designed for, nor intentionally targeted at, children under the age of 13 years. We do not knowingly collect or solicit personal information from children under 13.

7.2. Age Restriction: If you are under 13 years of age, please do not use or access the Kemoha Beauty website at any time or in any manner. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

7.3. Parental Control: If you are a parent or guardian and believe Kemoha Beauty, LLC has collected information about a child under the age of 13, please contact us at hello@kemohabeauty.com so that we can take necessary actions to remove such information and terminate the child’s account.

7.4. Compliance with the Children's Online Privacy Protection Act (COPPA): Kemoha Beauty, LLC complies with the requirements of COPPA, which stipulates how online service providers should protect children's privacy and safety online.

8. SECURITY MEASURES

8.1. Commitment to Security: Protecting the security of your personal information is of utmost importance to Kemoha Beauty, LLC. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

8.2. Data Security Practices: These security measures include, but are not limited to, the use of Secure Socket Layer (SSL) technology for secure online transactions, password protected directories and databases to safeguard your information, and regular malware scanning of our website.

8.3. Limitation of Access: We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

8.4. Training and Awareness: Regular training and awareness programs are conducted for our staff to ensure they understand the importance of maintaining the confidentiality and security of your personal information.

8.5. Data Breach Protocol: In the unlikely event of a data breach, Kemoha Beauty, LLC will promptly notify you and the appropriate authorities, as required by law. We will take immediate steps to mitigate any harm and secure our systems.

8.6. Continuous Monitoring and Improvement: Our security policies and procedures are regularly reviewed and updated to keep pace with changing technology and regulatory requirements.

9. DATA RETENTION

9.1. Retention of Personal Information: Kemoha Beauty, LLC adopts a balanced approach to data retention, ensuring that your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9.2. Criteria for Determining Retention Periods: The duration for which we retain your personal information depends on a variety of factors, including the nature and type of personal information, the reasons for which we are processing it, any specific requests from you regarding deletion, and our legal or regulatory obligations.

9.3. Periodic Review of Data: We regularly review our data retention policies and practices to ensure they comply with our business needs, legal requirements, and customers' expectations.

9.4. Secure Disposal of Data: Upon expiration of the retention period, or in response to a request from you, your personal information is securely disposed of or anonymized so that it can no longer be linked back to you.

10. YOUR RIGHTS AND CHOICES

10.1. Your Privacy Rights: As a user of Kemoha Beauty, LLC’s services, you have certain rights concerning the personal information we hold about you. These include the right to access, correct, update, port, delete, restrict, or object to our processing of your personal information.

10.2. Accessing and Updating Your Information: You can review and change your personal information by logging into the website and visiting your account profile page. If you are unable to change your personal information, please contact us for assistance.

10.3. Opt-Out Rights: You may opt out of receiving marketing messages from Kemoha Beauty, LLC by following the unsubscribe instructions included in our marketing communications or by contacting us directly at hello@kemohabeauty.com.

10.4. Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this personal data to another party, where technically feasible.

10.5. Right to Withdraw Consent: Where we have obtained your consent for the processing of your personal information, you have the right to withdraw your consent at any time.

10.6. Making a Complaint: If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection in your country.

10.7. Limitations: Please note that certain rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data is needed to establish, exercise, or defend legal claims.

11. THIRD-PARTY LINKS AND SERVICES

11.1. Interaction with Third-Party Services: The Kemoha Beauty, LLC website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11.2. Data Collection by Third Parties: When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We encourage you to read the privacy policy of every website you visit.

11.3. Third-Party Service Providers: We may use various third-party services to support our business operations, such as payment processing, website analytics, and advertising. These service providers are bound by confidentiality agreements and are only allowed to use your personal information to the extent necessary to perform the services we have requested.

11.4. Social Media Widgets: Our website includes social media features, such as the Facebook Like button and widgets, such as the "Share This" button or interactive mini programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site.

12. CHANGES TO PRIVACY POLICY

12.1. Updates to the Policy: Kemoha Beauty, LLC reserves the right to update or change this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on our website and, where appropriate, notified to you by email.

12.2. Effective Date of Changes: Changes to this policy are effective when they are posted on this page. The date of the latest revision will be indicated at the top of the Privacy Policy page.

12.3. Your Continued Use Constitutes Agreement: Your continued use of our website and services following the posting of changes to this policy will be deemed your acceptance of those changes.

12.4. Review of Policy: We encourage you to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are binding and effective when they are posted on this website.

13. COMPLIANCE WITH SPECIFIC LAWS AND REGULATIONS

13.1. Adherence to Applicable Laws: Kemoha Beauty, LLC is committed to complying with all applicable laws and regulations in the jurisdictions where we operate. This includes adhering to data protection and privacy laws, such as the General Data Protection Regulation (GDPR) for our European customers, the California Consumer Privacy Act (CCPA) for residents of California, and any other applicable regional data protection laws.

13.2. GDPR Compliance: For our customers in the European Union, we adhere to the GDPR guidelines. This includes ensuring the lawful processing of personal data, maintaining transparency about our data processing activities, implementing data protection by design and default, and respecting your rights as a data subject.

13.3. CCPA Compliance: In accordance with the CCPA, residents of California are afforded specific rights regarding their personal information. These rights include the right to request disclosure of the categories and specific pieces of personal information we have collected and the right to request the deletion of personal information.

13.4. Changes in Law: We continuously monitor changes in privacy legislation and adjust our compliance practices accordingly. This may involve altering our data processing activities, updating our Privacy Policy, or implementing additional safeguards to protect personal information.

14. CONTACT INFORMATION

14.1. Contact Us for Questions or Concerns: If you have any questions, concerns, or comments about our Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kemoha Beauty, LLC

Email: hello@kemohabeauty.com

Mailing Address: P.O. Box 99374, Pittsburgh, PA 15233

14.2. Feedback and Suggestions: We welcome your feedback and suggestions about our Privacy Policy and our privacy practices. Please feel free to contact us through the above-mentioned channels.

14.3. Data Protection Officer: Kemoha Beauty, LLC has appointed a Data Protection Officer (DPO) to oversee compliance with this privacy policy. If you have any questions about this privacy policy or our treatment of your personal information, please contact our DPO at the email address provided.